Free Postage in Australia only. (Sorry, we don't post overseas.)
The Order Process: Once your order is received we will contact you by email to let you know when it will be posted. Usually the next working day.
Methods: We send orders by Australia Post. If you required registered post, please indicate in the comments of your order section. Extra fees apply for registered post. Shipping time is dependent on Australia Post. Orders will posted within 24 hours of payment being received (Mon-Fri 9am-5pm). Orders paid by Bank Deposit will be posted once the payment has been cleared (this can take from 1-3 working days). Please allow additional time if this is your case. When depositing or transferring money to our bank account please put your invoice # and name in the description and email us to inform us of the date it was deposited.
Refunds and returns
If, on delivery you find the product is defective (beyond small imperfections inherent in handmade craft items) or is not as it is described on the site, please contact us immediately and we will be happy to replace the item.
In this situation we would authorise a return of unused goods at our expense as long as we are informed within 14 days of delivery. A replacement item will be dispatched as quickly as possible, or a refund should this not be possible.
Returns will only be accepted when we have issued prior authorisation.